Job Title: QA Lead – Hands-On | Client-Facing | Global Collaboration

Location: Remote (with early EST hours and occasional travel to Nepal)

Job Requirements: Must be US-based, no visa sponsorship available for this role

About Laudio:

At Laudio, we build software that empowers healthcare leaders to better support their teams—improving outcomes for staff and patients alike. Our culture is grounded in purpose, collaboration, and continuous improvement. As we scale, we’re looking for a passionate QA Lead to elevate our product quality and drive smarter, faster resolution of client-reported issues.

Role Overview:

We're seeking a hands-on QA Lead who thrives on ensuring product quality and solving complex client-reported issues. This role is ideal for someone who’s not only technically strong in QA best practices but also excels at triaging support issues and bridging communication across cross-functional teams—onshore and offshore.

You'll play a critical role in owning and evolving our quality assurance process, with a strong emphasis on support triage, root cause analysis, and collaboration with our Nepal-based team.

What You'll Do:

• Lead with impact – Guide and mentor a global QA team, driving consistent quality practices and continuous improvement.
• Champion the customer experience – Triage, analyze, and prioritize real-world issues reported by clients, turning feedback into actionable insights.
• Build quality in – Design and execute test strategies, test plans, and edge-case scenarios based on product specs and user workflows.
• Own the release gate – Validate patches and new features through rigorous regression, functional, and exploratory testing.
• Drive visibility – Track and report on quality metrics, issue trends, and SLA adherence to ensure transparency and accountability.
• Collaborate deeply – Act as a key liaison between QA, Product, and Engineering teams, especially across time zones, to ensure timely resolution of client-impacting issues.
• Invest in the team – Train and uplift junior QA members, fostering a culture of ownership, learning, and high standards.

What We're Looking For:

• 6+ years in software testing roles, with 2+ years in QA leadership or issue triage-focused roles
• Deep knowledge of QA methodologies, defect tracking systems (Jira), and test management tool
• Strong analytical, troubleshooting, and root-cause analysis skills
• Excellent communicator – able to translate technical details into clear, actionable insights for stakeholders
• Experience in fast-paced product environments, ideally with SaaS or customer-facing platforms
• Familiarity with support workflows and SLA-driven environments
• Experience with test automation tools is a big plus
• Background in software development is a strong plus

Work Requirements:

• Start time: Must be able to collaborate with our Nepal team starting at 7:00 AM EST
  
• Travel: Occasional travel to Nepal based on project needs
• Work Status: Must be US-based with no visa sponsorship requirements

Key Skills:

• QA methodologies & strategy
• Client support triage & prioritization
• Regression & exploratory testing
• Bug tracking & lifecycle management
• Test planning & execution
• Automation familiarity (e.g., Selenium, Cypress, etc.)
• Root cause analysis
• Cross-functional communication
• Team leadership & mentoring

Why Join Laudio?

• Make a real-world impact by improving quality in a platform that supports healthcare workers
• Work in a fast-moving, purpose-driven environment
• Collaborate globally with passionate and talented teams
• Take ownership and help shape QA strategy across the company