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Senior Manager, Enterprise Services

Unite Us

Unite Us

United States
Posted on Friday, June 21, 2024

Who We Are:

As our co-founders transitioned from military to civilian life, they encountered barriers and inefficiencies navigating the most basic health and social services. Together, they set out to improve that experience for others. Recognizing that social care is essential for better health outcomes, they embarked on a mission to connect people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us– we can build healthier communities together.

Description:

The Senior Manager of Enterprise Services supports our team in participating in comprehensive solution design, implementation, and enterprise account stand-up services. Enterprise Services Delivery is a new model of customer project standup that focuses on 1) embedding Unite Us team members with a customer in the early stages of partnership to provide expedited delivery and early ROI for customers and/or 2) supports managing these customers through a product co-development partnership process that includes designing new functionality and non-standard technical deliverables to drive impact for customers and users across Unite Us technology.

We are looking for strategic-minded individuals with strong leadership and communication skills, the ability to think on their feet, and expertise in executing a best-in-class implementation process alongside familiarity with technical deliverables. This role requires proven experience in managing complex customer relationships and an ability to respond to rapidly changing situations with decisive action that furthers time to value for our customers.

What You'll Do:

  • Leads the team in the delivery of new models and processes for enterprise project standups with a focus on co-located team-member model and expedited solution delivery (including rapid response implementations)
  • Leads major projects, programs, or processes with co-development customers with significant business impact by managing deliverables and executing on the larger project
  • Work with enterprise customers to influence strategic direction and develop tactical plans to accelerate time to value
  • Work with customers and internal teams on documentation of processes and workflows, and determining solutions to meet customer needs and deliverables
  • Identify potential risks, escalate in a timely manner internally to appropriate stakeholders, and help develop mitigation strategies that ensure longer-term account success
  • Coordinate with implementation, customer success, networks, and other customer-facing teams to ensure streamlined solution delivery
  • Develop key deliverables and documents that support solution design, overall project delivery (processes and workflows), and long account success.

What's Required:

  • Have 7+ years of experience in a business, public health, or social services environment
  • Proven implementation, project, and program management skills, preferred
  • Familiarity with or ability to quickly learn software technologies such as Google Suite, Zoom, HubSpot, Asana, etc.
  • Proven ability to excel in highly complex and rapidly changing business scenarios with multifaceted dependencies and varying stakeholder needs
  • Key skill sets include executing a portfolio using consulting skills and conflict resolution, proactively driving innovative business solutions, and using technical, enterprise, and business knowledge to work across structures to meet customer needs
  • A proactive and strategic business partner in an IT environment striving to meet current and anticipated business objectives

Environmental Job Requirements and Working Conditions:

  • This position is based in NYC OR remote, U.S.-based
  • The target pay range for this role is: $100,000 - $128,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
  • This position requires 30% travel

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.


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