Story Health is an exciting new startup transforming healthcare through virtualization of patient and clinician experiences. Story Health is seeking a Patient Experience Specialist to join our team. You will facilitate patient support to optimize their medical therapy and serve as the liaison with the healthcare provider.

Responsibilities

Work with patients and their caretakers to increase engagement and help them overcome barriers in their healthcare journey
Guide patients through their changing medical therapies using a clinician designed protocol. Connecting patients back with their clinicians as needed when their condition changes
Serve as the interface between the patients and others in the healthcare system, including providers, clinics, pharmacies, etc
Be a key contributor to the early stages of an innovative health tech startup contributing wherever needed
Help inform Story Health’s clinical protocols to develop coach training, coaching process, as well as clinical curricula and content

Key Qualifications

Bachelor’s or equivalent degree required
Highly proficient written/verbal communication and interpersonal skills to interact with patients, caregivers, and healthcare providers
Analytical skills required to problem solve patient issues and prepare reports
Strong customer service skills, with ability to identify problems and formulate solutions
Ability to handle conflict resolution and remain tolerant/flexible in all situations
Able to take on multiple tasks in a dynamic, fast-paced, and changing team environment
Passion for implementing technology to improve healthcare and able to quickly learn and use new software and tools

Nice to Have

Clinical background and experience working directly with patients
Prior coaching/training or counseling experience
RN, NP, PA or other licensed practitioner

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