Redefine Healthcare With Us.

Define Ventures Partners

Marketing Coordinator / Marketing Manager

Soda Health

Soda Health

Marketing & Communications
Posted on Tuesday, May 14, 2024

Location: Remote, USA

About Soda Health

Soda Health is a healthcare technology company focused on building solutions which eliminate health inequities and create a healthier America. We provide a technology platform to administer benefits personalized to individual needs, delivered more cost-effectively. Our expertise in healthcare, retail and consumer experience provides us with the foundation for creating easy-to-use solutions with an experience which moves beyond transactional relationships to sustained engagement and overall health improvement. That is a win for everyone.

The Job at a Glance

As the Marketing Coordinator you help Soda Health create an exceptional experience for our members by creating and managing collateral and communications journeys. You will bring your project management, organization, and creative skills to the team, ensuring that we speak to members clearly and effectively so they can get the most use out of their benefit dollars and manage their health. You will work on our marketing technology platform, managing member journeys, ensuring they get the right communication at the right moment in the right channel. You will constantly monitor performance and identify places, using data and insights, to make improvements. You are compassionate, creative, and love to learn.

What You’ll Do

Working within an organization created at the intersection of health care, retail and financial technology, no two days will look the same. Typical responsibilities of the role include:

  • Ensure delivery of relevant communications at every consumer touch point to support customer objectives. This encompasses managing consumer-facing journeys and related collateral through available delivery channels.
  • Lead the development of custom physical materials and execution of templatized physical materials by client, including design, copy, production criteria, and client approvals. Collaborate with cross-functional teams, such as operations, sales, product development, and the customer service team, to align member experience efforts with business goals and objectives. You will liaise with the implementation team on bank review. You will ensure all clients’ brand standards are met.
  • You will ensure all intake, briefing, and kickoff documents are complete and accurate so that teams can operate at their best and rework is reduced.
  • You will write copy for email and SMS that is clear, compelling, and engaging
  • You will be a valuable member of the Member Experience team, ensuring a cohesive and delightful end-to-end experience across all member touchpoints.
  • You will lead materials review processes to ensure all feedback is gathered and relevant changes are made. You will manage version control and finalization.
  • Performs other duties and responsibilities as assigned

About You

While every candidate brings a unique resume and prospective, an ideal candidate will include:

  • Able to work independently and manage multiple projects with changing priorities in a fast-paced environment.
  • Unrelenting in your passion for continuously improving consumer experiences and have a personal mission to improve the health of individuals and communities.
  • Compassionate and empathic towards our members, dogged in the desire to serve them well.
  • A “creative analytic” possessing outstanding strategic thinking and analytical skills to vision the future state and test hypotheses, with an ability to quickly shift to the tactical for implementation when facts and insights are in-hand.
  • Eager to learn the fundamentals of member marketing and member experience
  • Willing to roll up their sleeves to figure out how to get something done and build new things that have never existed
  • Process and detail oriented
  • Someone flexible and thrives in entrepreneurial environments, possessing an ability to prioritize and deliver on multiple concurrent initiatives with speed, accuracy, and efficiency.
  • An eloquent communicator with impeccable writing, editing and proofreading skills, and has an authentic, crisp design sensibility.

Required Experience

  • 2+ years experience working in CRM or marketing engagement platforms in a B2C healthcare, financial services, hospitality or retail environment. Experience within highly regulated environments will provide you with a distinct advantage.
  • Bachelor’s Degree in Business, Marketing, or another related field is required.
  • Hands on keyboard experience in iterable or braze is a plus.

Other Requirements

  • Occasional travel may be required from time to time as part of the role, for company events and business needs.
  • Soda Health is a remote-first, distributed workforce. Candidates should be comfortable with, and equipped to work within, a distributed remote team, including having reliable internet access and basic home office equipment. Soda Health will provide a work laptop, and mouse/keyboard upon request.
  • Legal authorization to work in the US is required. At this time, Soda Health will not consider candidates who need sponsorship, now or in the future.
  • All offers for employment are contingent upon successful completion of a background check.

What We Offer

  • Competitive base salary ranging from $72,450 to $113,850, discretionary bonus, and equity; depending on experience/qualifications
  • Benefits
    • Medical, Dental, and Vision insurance with 90% paid employer premium contributions for all tiers
    • 100% Employer Paid Short-Term & Long-Term Disability
    • 100% Employer Paid Basic Life Insurance Policy
    • Employee Assistance Program (EAP)
    • 401(k) Program
  • Unlimited PTO
  • Paid holidays
  • Parental Leave
  • Flexible work schedule within core hours
  • Work anywhere in the USA as we are a fully distributed team from coast to coast

Soda Health Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQIA+ – proudly embracing diversity in all its manifestations. Applicants requiring reasonable accommodation for the application and/or interview process should notify a representative of the People Operations Team via Careers@sodahealth.com.

Soda Health participates in E-Verify, the federal program for electronic verification of employment eligibility.

To all recruitment agencies: Soda Health does not accept agency resumes, please do not forward them to any Soda Health employees.