Redefine Healthcare With Us.

Define Ventures Partners

Implementation Manager, Manager/Senior Manager

Soda Health

Soda Health

Posted on Tuesday, April 2, 2024

Location: Remote, USA

About Soda Health

Soda Health is a healthcare technology company focused on building solutions which eliminate health inequities and create a healthier America. We provide a technology platform to administer benefits personalized to individual needs, delivered more cost-effectively. Our expertise in healthcare, retail and consumer experience provides us with the foundation for creating easy-to-use solutions with an experience which moves beyond transactional relationships to sustained engagement and overall health improvement. That is a win for everyone.

The Job at a Glance

Reporting to the Director of Operations, you will own the success of our implementation process for health plans and other benefit plan sponsors. You will be the face of Soda Health for sponsors throughout their implementation journey, and you will have primary accountability for project execution. You will work closely with a variety of cross-functional teams, including Growth, Product, Strategy/Solution Development, Marketing, Customer Care, Engineering, and Account Management to ensure that these projects are delivered flawlessly.

What You’ll Do

Working within an organization created at the intersection of health care, retail and financial technology, no two days will look the same. Typical responsibilities of the role include:

  • Lead the implementation of the Soda Health platform for health plans and other benefit plan sponsors.
  • Own the relationship between Soda Health and our clients during implementation, acting as their primary point of contact for all day-to-day matters.
  • Utilize project management best practices to ensure on-time and on-budget delivery of client implementations.
  • Build and maintain all standard project management artifacts (project plan, risk register, RACIs, etc.).
  • Hold both internal and external stakeholders accountable to delivery dates.
  • Report out internally and externally on delivery milestones/timeline/progress/risks, and escalate where appropriate
  • Own major elements of sponsor implementations, including (but not limited to):
  • Facilitating due diligence/KYB processes with our banking partners.
  • Managing various reviews and approvals of both physical and digital collateral.
  • Defining, building, and testing platform configuration requirements.
  • Ensuring internal stakeholders and external partners/vendors are ready to launch new client programs.
  • Coordinate cross-functionally with internal teams including Growth, Product, Strategy & Partnerships, Marketing, Operations, Customer Care, Engineering, and Account Management to ensure all aspects of client implementations are executed flawlessly, including (but not limited to):
  • Setting up program operational fundamentals such as funding accounts and dispute/chargeback processes.
  • Defining client-specific marketing and customer support needs.
  • Building and executing a comprehensive training program for client support staff.
  • Manage the handoff between Sales / Strategy & Partnerships and Implementation at project initiation and between Implementation and Account Management at project closure.
  • Build a deep understanding of Soda Health’s existing tools and process infrastructure. Develop strategies to improve our overall efficiency, drive the implementation of new solutions, and ensure updated processes are aligned with internal stakeholders and external partners.
  • Work closely with Product and Engineering teams as we work to enhance our product offerings. Act as a key thought partner to ensure new roadmap items are scoped with appropriate external partner and are set up for implementation and operational success when delivered.

About You

While every candidate brings a unique resume and prospective, an ideal candidate will include:

  • 5+ years of experience working in software implementation, health benefits administration, Fintech, start-ups, or a related field. Experience working with health plans is a plus.
  • The role will be leveled as either a Senior Manager or Manger level role depending on experience and qualifications.
  • Demonstrated experience owning positive and productive relationships with external partners/vendors, preferably in the healthcare and/or Fintech space.
  • Ability to manage multiple projects and deliver against deadlines with different teams; you thrive in shifting between implementing new clients, operating existing programs, driving efficiency improvements, and supporting new roadmap features.
  • Self-starting builder who is results-oriented, can embrace ambiguity, and thrive in a fast-paced environment; you have built and run process playbooks and can maintain a sense of urgency with the ability to adjust to shifting priorities.
  • Strong and concise communicator who can break down complex topics to drive decision making and stakeholder buy-in; you have demonstrated success creating a path to yes in the face of several headwinds.
  • Ability to balance a strong attention to detail with being able to think strategically.
  • Commitment to building a diverse culture that is highly collaborative, strives to set and achieve goals together, and embraces transparency, innovation, and accountability
  • Bachelor’s degree or similar experience preferred.
  • Occasional travel may be required from time to time as part of their roles, company events and for business needs.
  • Work Environment. Soda Health is a remote-first, distributed workforce. Candidates should be comfortable with, and equipped to work within, a distributed remote team, including having reliable internet access and basic home office equipment. Soda Health will provide a work laptop, and mouse/keyboard upon request.
  • Legal authorization to work in the US is required. At this time, Soda Health will not consider candidates who need sponsorship, now or in the future.
  • All offers for employment are contingent upon successful completion of a background check.

What We Offer

  • Competitive base salary ranging from $144,000 to $165,000, in a Manager/Sr. Manager role depending on experience and and qualifications, discretionary annual bonus, and Series A equity.
  • Benefits
    • Medical, Dental, and Vision insurance with 90% paid employer premium contributions for all tiers
    • 100% Employer Paid Short-Term & Long-Term Disability
    • 100% Employer Paid Basic Life Insurance Policy
    • Employee Assistance Program (EAP)
    • 401(k) Program
  • Unlimited PTO
  • Paid holidays
  • Flexible work schedule within core hours
  • Work anywhere in the USA.

Soda Health Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQIA+ – proudly embracing diversity in all its manifestations. Applicants requiring reasonable accommodation for the application and/or interview process should notify a representative of the People Operations Team via Careers@sodahealth.com.

Soda Health participates in E-Verify, the federal program for electronic verification of employment eligibility.

To all recruitment agencies: Soda Health does not accept agency resumes, please do not forward to any Soda Health employees.