Director, HRBP (Operations)
Hims & Hers
Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
We are hiring a Director of HR Business Partners–Operations to lead our HRBP team supporting fulfillment and corporate operations functions, including Quality, Transportation, Supply Chain, and Corporate Ops. This is a high-impact, strategic role that sits at the intersection of people and performance, focused on scaling our HRBP model, strengthening leadership capability, and driving operational excellence through world-class HR partnership.
You will oversee a team of HRBPs and work closely with operations leaders to implement people strategies that elevate culture, retention, and leadership across distributed teams and work environments. A key area of focus will be workforce planning, ensuring we have the right talent in the right roles at the right time to meet the demands of a dynamic and fast-paced business. This requires a strong blend of field and corporate HR experience, deep understanding of operational dynamics, and a passion for developing both frontline managers and HR talent.
As the primary HRBP leader for our operations, you’ll be a critical voice in shaping how we attract, support, and grow talent across the entire operational organization. You’ll partner closely with Legal, People Leadership, and centralized HR teams to ensure consistency, clarity, and cohesion in how we lead and care for our people.
Location:
This position will be based in one of the following locations: California, Arizona, or Ohio.
You Will:
Direct a team of HR Business Partners supporting fulfillment sites and corporate operations functions, including Quality, Transportation, Supply Chain, and Corporate OPs.
Partner closely with operational leaders to develop and execute people strategies that drive performance, retention, and cultural cohesion across distributed teams.
Mentor and grow HRBP talent to operate with high standards, strong business acumen, and deep partnership with frontline and corporate leaders.
Ensure consistency in HRBP delivery across diverse environments—physical fulfillment sites and centralized Ops functions.
Partner with Legal and People Leadership to create and reinforce proactive practices that minimize employee relations issues.
Equip managers with tools, coaching, and frameworks to lead effectively and fairly—focusing on prevention, consistency, and early intervention.
Support fulfillment and corporate Ops managers in becoming stronger leaders—offering guidance on team performance, recognition, communication, and engagement.
Build capability and confidence across all leadership levels, from frontline supervisors to senior directors.
Be a champion of onsite culture and corporate connection—fostering an inclusive, safe, and high-performance work environment across all operational areas.
Use employee feedback to identify pain points, opportunities, and strengths—and collaborate with business partners to act on them.
Implement unified, scalable HR processes that connect fulfillment and corporate Ops populations, ensuring clarity and cohesion.
Serve as a strategic conduit between centralized HR functions (People Ops, Recruiting, Total Rewards) and operational leaders.
Analyze trends in engagement, attrition, leadership effectiveness, and feedback to shape data-driven HR strategies.
Collaborate with stakeholders to translate metrics into practical, people-focused improvements.
You Have:
10+ years of progressive HR experience, with a strong mix of field/fulfillment and corporate support.
Proven success leading HRBPs in high-growth, distributed operations environments.
Deep experience supporting functions like Supply Chain, Quality, Transportation, and Fulfillment.
Strong understanding of ER risk and how to build proactive leadership and policy environments—collaborating closely with Legal (but not owning investigations).
Demonstrated ability to develop people leaders and HR talent.
Bachelor’s degree in Human Resources, Business, or related field; Master’s degree or MBA preferred.
High EQ, strong business acumen, and an ability to lead through influence.
Willingness to travel to fulfillment sites and corporate offices as needed (approx. 20–25%).
Our Benefits (there are more but here are some highlights):
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
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