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Define Ventures Partners

Clinical Project and Quality Manager

FOLX Health

FOLX Health

Quality Assurance
United States · Remote
Posted on Tuesday, July 9, 2024

As our Clinical Project and Quality Manager your role is to support the clinical team in providing excellent, efficient and safe member care by managing clinical efficiency and quality improvement projects.

Our Company:

FOLX Health exists to be the leading health and wellness platform for LGTBQIA care, providing end to end services, both virtually and in person, across the spectrum of community needs. We are the north star for innovation in the broader ecosystem by creating joyful, affirming healthcare on one's own terms and building community and access around those needs.

Our Culture:

Reliability: We show up for our members and each other in service of our mission.

Transparency: We build trust by openly sharing our goals and progress.

Access: Invest in our team by providing the tools and training needed to achieve individual goals.

Agency: We trust our team to get their jobs done.

What You’ll Do:

Clinical Team Project Management:

In collaboration with Clinical Leadership team, identify issues and outline solutions that will prioritize member care, operational efficiency, clinical safety and excellence, drive organization-wide Objective Key Results Lead multidisciplinary teams through all phases of project development, from initial concept to final delivery

  • Act as a clinical team stakeholder in cross-functional projects and product launches

Responsible for tracking and reporting out on project milestones and ensuring deliverables meet department needs

Clinical Quality Assurance:

  • As directed by CCO and Medical Director, plan and implement rigorous quality control measures, conducting regular reviews of clinical policies and procedures (SOPs, wiki pages) and clinical documentation to ensure compliance with clinical standards and best practices
  • Manage clinical team audit process, including dissemination of audit results, retraining/education, and corrective actions
  • Manage incident reporting process, including incident investigation and ongoing reporting

EMR Subject Matter Expert:

  • Point person for identifying and training team on EMR updates
  • Responsible for investigating EMR clinical efficiency processes
  • Point person for troubleshooting and managing EMR systems issues

What You’ll Bring:

  • Team Collaboration: Collaborate closely with internal teams, including Member ops, Clinical Ops, Clinical Leadership, engineers, designers. Experience collaborating with organizational leaders and presenting comprehensive project plans.
  • Stakeholder Communication: Facilitate clear and effective communication among project stakeholders to foster collaboration and resolve issues promptly. Experience developing business cases and prioritizing high-impact deliverables.
  • Schedule Management: Develop and maintain project schedules and resource allocations, monitoring progress and proactively identifying and addressing potential risks or delays
  • Continuous Improvement: Drive process improvements and innovation initiatives within the healthcare practice, leveraging your expertise to enhance project delivery efficiency and effectiveness
  • Accountability: Accountable for and able to deliver on key results for multiple strategic initiatives
  • Demonstrated expertise in quality assurance, risk management, performance improvement, and patient-relationship development
  • Strong ability to conduct data analysis to identify trends and patterns related to outcomes
  • Clinical experience serving the LGBTQAI+ community


  • Active clinical license (RN, NP, PA, CNM)
  • 4+ years related experience in Project Management and Quality Improvement
  • Experience in startup environments preferred

Salary: $125,000

We are proud to be an equal opportunity employer, and do not discriminate on the basis of race, color, ethnicity, national origin, religious affiliation, sex, gender identity, sexual orientation, disability, or any other legally protected status. Here, diversity and inclusion means accepting that everyone’s perspective can teach you something. We’re eager to learn.


Please note: There has been a recent increase in employment scams. FOLX posts all of our open positions on our careers page at www.folxhealth.com/careers and only contacts candidates from official "@folxhealth.com" email addresses.