As a Member Advocate, you will be an integral part of the FOLX Care Team, ensuring that members are supported at every stage of their journey. This position is scheduled to work Tuesdays-Saturdays. Our Company:FOLX Health exists to be the leading health and wellness platform for LGBTQIA+ care, providing end to end services, both virtually and in person, across the spectrum of community needs. We are the north star for innovation in the broader ecosystem by creating joyful, affirming healthcare on one's own terms and building community and access around those needs. Our Culture:Reliability: We show up for our members and each other in service of our mission.Transparency: Build trust by openly sharing our goals and progress.Access: Invest in our team by providing the tools and training needed to achieve individual goals.Agency: We trust our team to get their jobs done. What You'll Do:

• Respond to member inquiries related to subscriptions, billing, and prescription fulfillment via ZenDesk support tickets in accordance with our policies, procedures, and expected response times
• Provide a phenomenal support experience in every interaction with FOLX members
• Assist in building documentation and onboarding processes as the Member Support team scales
• Partner with Support leadership to track and share insights and areas of improvement you gather from member interactions as they relate to the member journey
• Learn new tools as needed to help deliver ongoing value to members

What You'll Bring:

• 1-3 years of work experience directly supporting a high volume of customers/members via e-mail, telephone and/or chat functions
• Strong communication and writing skills
• Experience with Zendesk or similar customer relationship management (CRM) system is a plus
• Commitment to continuously creating an exceptional experience for our members

Salary: $60,000 - $70,000 annualizedWe are proud to be an equal opportunity employer, and do not discriminate on the basis of race, color, ethnicity, national origin, religious affiliation, sex, gender identity, sexual orientation, disability, or any other legally protected status. Here, diversity and inclusion means accepting that everyone's perspective can teach you something. We're eager to learn. Please note: There has been a recent increase in employment scams. FOLX posts all of our open positions on our careers page at www.folxhealth.com/careers and only contacts candidates from official "@folxhealth.com" email addresses.