Job Summary

The Account Manager is accountable for the successful launch, adoption, retention, and strategic growth of Concert Health's partner accounts, serving as the primary advisor to clients and the driving force behind embedding Collaborative Care as the standard behavioral health pathway across partner organizations. This is a highly proactive role for a driven, solutions-oriented operator who brings energy, urgency, and a problem-solving mindset to every engagement — taking ownership, pushing initiatives forward, and ensuring partners effectively implement and fully realize the value of the Collaborative Care model. Leveraging Concert Health's proven processes, tools, and best practices, the Account Manager guides partners in achieving their clinical, operational, and financial objectives by anticipating challenges, removing barriers, and identifying opportunities for growth, all while building trusted, long-term relationships with key stakeholders and actively driving accountability and results. Success in this role requires a self-starter who thrives in a fast-paced environment, takes initiative without being asked, and is relentless in ensuring partner success.

Core Responsibilities:

Own Day-to-Day Partner Success & Issue Resolution:

• Serve as the primary point of contact for partner needs, ensuring timely, high-quality responses across clinical, operational, and administrative areas
• Proactively identify, triage, and resolve issues—driving toward systematic, scalable solutions rather than one-off fixes
• Coordinate cross-functional resources (clinical, operations, product, billing) to remove barriers and maintain momentum
• Establish clear accountability, follow-through, and communication loops to ensure nothing falls through the cracks

Drive Provider Adoption & Utilization:

• Lead strategies to increase provider engagement, referral volume, and appropriate utilization of Collaborative Care services
• Analyze performance data to identify gaps in adoption and deploy targeted interventions (training, workflow optimization, outreach)
• Partner directly with providers and practice staff to reinforce best practices and embed Collaborative Care into daily workflows
• Actively monitor utilization trends and take ownership of improving performance against targets

Champion Programmatic Success & Growth:

• Own overall account performance, including clinical, operational, and financial outcomes
• Identify and execute opportunities for expansion, optimization, and increased value realization within existing partnerships
• Translate partner goals into actionable success plans, with clear milestones and measurable outcomes
• Drive continuous improvement by capturing insights, sharing best practices, and scaling what works across accounts
  Manage Leadership & Executive Relationships
• Build and maintain strong, trust-based relationships with executive sponsors and senior stakeholders
• Lead regular business reviews, presenting performance insights, outcomes, and strategic recommendations
• Confidently navigate complex stakeholder environments, aligning priorities and driving decision-making
• Act as a strategic advisor, influencing partner leadership to invest in and expand Collaborative Care as a core model

Operate with Ownership, Urgency, and Accountability:

• Take full ownership of partner outcomes, acting with a high degree of autonomy and initiative
• Anticipate challenges before they arise and act decisively to address them
• Maintain a relentless focus on results, continuously pushing accounts forward and holding both internal teams and partners accountable

Qualifications:

• BS/BA degree in or five years of position-related experience. MBA is a plus.
• Experience in healthcare is required.
• Customer Success Management or Account Management experience in the healthcare industry, with a proven track record of achieving financial goals (retention/growth).
• Demonstrated experience building successful partnerships and driving significant revenue, focusing on maximizing value realization.
• Strong foundational understanding of the healthcare delivery system in primary care and administrative/clinical leadership within those settings.
• Exceptional presentation, negotiation, and written communication skills, with proven ability to engage C-suite and senior clinical leadership.
• Proven ability to utilize data and insights to measure partner performance and deliver value-creating recommendations.
• Experienced in utilizing customer engagement and activity-tracking tools such as Salesforce, Gainsight, or comparable platforms.
• Intermediate proficiency with Salesforce, Google Suite, or Microsoft Office.
• Ability to travel up to 25%

Benefits:

• 100% remote with employer supplied computer equipment
• $50.00/month non-taxable remote stipend
• Work/life balance with 10 paid holidays, sick time, and flexible PTO plans
• Medical, Dental, and Vision plans effective on the first day of employment
• First Stop Health to medically enrolled members and their immediate family members for FREE
• Employer paid Short Term Disability and Long Term Disability plans
• Employer paid Life and AD&D insurance of $50,000
• Employer paid Parental Leave of 12 weeks
• 401K

Compensation: $115,000 – $130,000; Incentive Bonus: Up to 20% Quarterly

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