Opportunity Overview:

The Learning & Development Specialist will work in support of the Service Operations Team at Cohere Health who conduct reviews and decision Prior Authorization requests for a patient’s medical insurance. You will implement training processes to improve staff performance and onboard new hire employees to the Cohere Operations teams, You will provide support to all functions within the Training & Quality department. With a solid foundation in Training, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day tasks.

What you’ll do:

• Facilitate training for the New Hire onboarding and continuous improvement of the Service Operations Staff
• Develop Training materials
• Perform Quality Audit checks as required
• Coach team members for improvement
• Provide reporting on performance and key areas of Training Performance to Sr Leadership
• Lead and facilitate training programs for new-hire onboarding and ongoing development, ensuring Service Operations staff are fully prepared to meet performance, quality, and compliance expectations
• Design, develop, and continuously refine training materials, job aids, and workflow documentation to support new products, process changes, and organizational initiatives
• Conduct judgment-based quality audits across operational workflows, applying clinical and operational standards to evaluate accuracy, compliance, and readiness
• Provide targeted coaching and performance improvement guidance, using audit findings and behavioral insights to elevate competency, accuracy, and decision-making across teams
• Analyze training and quality data to identify trends, performance gaps, and opportunities, synthesizing insights into clear recommendations for senior leadership
• Build and deliver regular reporting on training outcomes, competency progression, audit results, and operational readiness, shaping leadership decisions and resource planning
• Collaborate with cross-functional partners (Operations, Product, Clinical, Client Services) to ensure training, quality, and workflow expectations are aligned and fully operationalized
• Identify, evaluate, and recommend automation opportunities within training, auditing, and operational workflows to reduce manual work, increase accuracy, and produce measurable cost and FTE savings
• Drive continuous improvement initiatives by re-engineering training processes, optimizing content delivery, and ensuring alignment with regulatory and accreditation requirements
• Exercise independent judgment in prioritizing initiatives, managing multiple projects, and influencing adoption of quality and training best practices across the organization

What you’ll need:

• 3+ years developing and delivering training curriculum in a healthcare environment
• Understanding of Adult Learning Theory and Training
• Ability to lead training sessions virtually
• Attention to detail
• Communication skills - verbal and written
• Data collection, management and analysis

• Ability to conduct effective coaching sessions
• Problem analysis and problem solving
• Planning and organizing
• Effective interaction with stakeholders
• Teamwork
• Mac usage

Pay & Perks:

💻 Fully remote opportunity with about 5% travel

🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program

📈 401K retirement plan with company match; flexible spending and health savings account

🏝️ Up to 184 hours (23 days) of PTO per year + company holidays

👶 Up to 14 weeks of paid parental leave

🐶 Pet insurance

The salary range for this position is $60,000 to $65,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process*:

1. Connect with Talent Acquisition for a Preliminary Phone Screening
2. Meet your Hiring Manager!
3. Behavioral Interview(s)

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

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