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Implementation Manager

Cohere Health

Cohere Health

United States
Posted on Thursday, January 18, 2024

Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications. To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

Cohere is looking for a dynamic self-starter to join our Implementation Team as we seek to expand to new customers and into adjacent markets and customer segments. As Implementation Manager, you will help manage the critical implementation process for new clients. This customer-facing role will quickly ramp up and collaborate cross-functionally to help organize all activities necessary for a successful launch. This role will also play an important role when thinking about any implementation considerations and will partner with the solutions team during the upfront sales, solutioning, and pre-implementation phases. Additionally, this role will help refine best practices based on new customer implementation and will support the creation of a playbook for implementation with future customers. The role will be key to ensuring success with our initial customers and to helping Cohere continue to expand and successfully bring on future customers.

You will report to the Director of Implementation but will interface with both commercial and clinical team members.

If you are passionate about deploying technology-driven solutions to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you!

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

  • Assist teams in moving from pitch to close by serving in an internal project management capacity
  • Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization
  • Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities
  • Project manage and monitor the implementation process, working closely with clients, vendor partners, and Cohere teams
  • Develop and manage a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables
  • Track and report on implementation progress and key risks and issues
  • Refine implementation best practices and create an efficient and repeatable model for future clients
  • Work collaboratively to define and optimize processes for effectiveness, efficiency, and consistency
  • Support the creation of a playbook to guide process for implementing with additional customers
  • Build strong relationships with cross-functional teams, both externally and within Cohere

Your Background & Requirements:

  • Bachelor's Degree (BA/BS) required
  • 5-7 years of experience in healthcare, especially working with health plans on implementations; consulting experience preferred
  • Start-up ready mindset - progress over polish, able to exhibit comfortableness with ambiguity
  • Fast paced startup experience and ability to quickly ramp up and understand the technical work of many different teams
  • Experience working with cross-functional teams; product development exposure a plus
  • Exceptional communication skills with strong interpersonal skills and experience in customer-facing roles
  • Organized and detail-oriented with demonstrated success running a implementation work, including project plan definition through execution
  • Intellectually curious, able to self-start solution discovery (exhibits owner mentality)
  • Prior experience and high level of comfort working in powerpoint (including storytelling via slides), microsoft project, and excel
  • Familiarity with value based care models, novel care models (e.g., advanced primary care), payer, provider, and digital health trends

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

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