Redefine Healthcare With Us.

Define Ventures Partners

Testing Manager

Cohere Health

Cohere Health

United States
Posted on Thursday, December 21, 2023

Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications. To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

Cohere is looking for a dynamic self-starter to join our Implementation Team as we seek to expand to new customers and into adjacent markets and customer segments. As a Testing Manager on the implementation team, you will help own and drive the overall strategy, planning, and implementation of end to end testing activities required to successfully go-live with the Cohere solution. This customer-facing role will quickly ramp up and collaborate cross-functionally to help organize all activities necessary for a successful end to end testing needed pre-go-live. This role will also play an important role when thinking about any testing considerations and will partner with the customer and implementation team, business teams and other cross functional teams during pre-implementation phases. Additionally this role will coordinate all testing activities and manage the testing process, in partnership with the customer and the cross functional Cohere teams. Lastly, this role will help refine best practices for testing for the different Cohere solutions and based on new customer implementation and will support the creation of a playbook for testing with future customers. The role will be key to ensuring successful launch with our initial customers and to helping Cohere continue to expand and successfully bring on future customers.

You will report to the Senior Director of Implementation but will interface with technical, commercial and clinical team members.

If you are passionate about testing and deploying technology-driven solutions to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you!

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

  • Own overall end to end testing approach, strategy, and coordination from end to end, both internally and externally with client teams
  • Partner with the integrations, product, clinical, and operations team (internally and externally) to build the overall end to end testing strategy for our customers
  • Work closely with implementation manager to convert end to end testing strategy into a tactical testing plan
  • Act as the key liaison between client implementation team and cross functional teams at Cohere to monitor and track end to end testing activities and progress
  • Build strong relationships with cross-functional teams, both externally and within Cohere
  • Develop and manage a detailed end to end testing schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables
  • Track and report on end to end testing progress and key risks and issues
  • Refine end to end testing best practices and create an efficient and repeatable model for future clients
  • Work collaboratively to define and optimize end to end testing processes for effectiveness, efficiency, and consistency
  • Support the creation of an end to end testing playbook to guide process for testing with additional customers

Your background & requirements:

  • 7-10+ years of testing planning and coordination experience, preferably in healthcare working with payers and providers, including 3-4 years leading testing coordination
  • MBA or relevant Master’s degree in healthcare and/or management
  • Start-up ready mindset - progress over polish, able to exhibit comfortableness with ambiguity
  • Tenacity to learn the functional areas of the business to support end to end testing
  • Exceptional communication skills with strong interpersonal skills and experience in customer-facing roles
  • Fast paced startup experience and ability to quickly ramp up and understand the technical work of many different teams
  • Technical knowledge and understanding to be able to liaise with and understand product, development and engineering teams’ tasks
  • Experience working with cross-functional teams; product development exposure a plus
  • Organized and detail-oriented with demonstrated success managing testing from strategy to execution, including building testing approach, building and managing testing trackers and dashboard, and coordinating testing activities
  • Intellectually curious, able to self-start solution discovery (exhibits owner mentality)
  • Prior experience and high level of comfort working in powerpoint (including storytelling via slides), microsoft project, and excel

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.