We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

As a full-time Clinic Care Medical Assistant at Eden Health, you will play an essential role in our in-person day-to-day operations at our brick-and-mortar and employer-dedicated medical offices. You will work closely with the clinical and operations teams, contributing to a meaningful workplace clinical experience. We are seeking candidates who are passionate about delivering exceptional patient experiences, building trust, and have a "no task is too big or small" attitude. As part of a collaborative team of Medical Assistants and Medical Providers, you will assist with patient engagement and care coordination, patient access, and inventory control.

This is an in-person role based out of our Chicago, IL medical office region and requires flexibility to travel to and from different medical offices within the district and work later hours during the week. In this position you will report to the Supervisor, Medical Offices and work collaboratively with Medical Providers, virtual care teams, and other Medical Assistants.

Role Responsibilities:

• Master the Eden Health care model and ecosystem, fostering strong and lasting patient relationships.

• Adhere to and uphold Eden Health and Clinic Care standard operating procedures, workflows, and service philosophy. Maintain clinical etiquette, acumen, and professionalism.

• Support the Clinical Care Team and Clinic Supervisor in executing and reporting on district-specific workplace care events. Maintain cleanliness and accuracy of inventory space and count.

• Assist patients with scheduling appointments, updating insurance records, check-in/out processes, and completion of consents and intake forms.

• Collect vital patient health history and assist in completing charts using various data sources and clinical tools.

• Perform standard Medical Assistant clinical competencies, including:

  • Obtaining, documenting, and reporting accurate vital signs.

  • Conducting point-of-care tests such as urine dip, COVID, strep, monospot, flu, fingerstick glucose, pregnancy test, BV, and Trichomonas test.

  • Quality control of point-of-care tests.

  • Phlebotomy and lab collection, including blood separation.

  • Administering vaccinations (where applicable).

  • Conducting Electrocardiogram (EKG) tests.

  • Providing patient education on topics such as blood pressure monitoring and glucometer usage.

  • Performing wound care, including suture removal, steri-strip application, and liquid bandaid.

• Coordinate care by conducting patient outreach, facilitating referrals, retrieving external medical records, following up with labs and patients on results, submitting Prior Authorizations and maintaining an accurate and up-to-date EMR.

• Consistently adhere to and demonstrate knowledge of HIPAA, OSHA policy, and AAMA regulations and guidelines.

• Follow emergency, excursion, and adverse event protocols.

• Communicate and collaborate with third-party vendors, including laboratories, medical suppliers, linen vendors, and medical waste services.

• Support mobile care and virtual care teams with equivalent Medical Assistant responsibilities as needed.

What you will bring:

• Desire to be part of a fast-paced startup environment, utilizing technology to deliver exceptional clinical experiences and collaborate with providers, virtual dyads, and other medical assistants as part of a cohesive team.

• 1+ years of in-person medical office experience, operations associate, or other clinical-related experiences.

• 2+ years of customer-facing service experience within a medical clinic or similar setting, including clinical and administrative support.

• 1+ years of inventory management experience.

• Experience in maintaining patient records and documentation.

• 1+ years of experience performing clinical point-of-care services (listed in Responsibilities section).

• CPR/BLS Certification required at the time of hire, along with other state-mandated medical assistant certifications, or willingness to become certified/registered.

• Practical understanding of medical, insurance, and medication terminology, HIPAA policies, medical malpractice, and informed consent

• Knowledge of Quest and Labcorp testing supplies and lab procedures.

• Enthusiasm for delivering excellent customer service and providing five-star patient experiences.

• Excellent verbal and written communication, attention to detail, and sense of urgency

• Proficiency with modern EMRs (Athena is a bonus), apple and iOS hardware and operating systems, and familiarity with google suite

• Flexibility to travel within a district and work shifts between the hours of 7:30 AM - 7:30 PM.

Location:

This is an in-person role based out of our Chicago, IL medical office region.

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.