About Blackbird

At Blackbird, we envision a world where every child receives the care and support they need to thrive—emotionally, socially, and developmentally. That’s why we're transforming how pediatric mental health is assessed and treated, so we can make world-class care available in local communities.

Our whole-child diagnostic approach reveals the full story behind each child’s challenges, allowing us to address both the symptoms and their underlying causes. This leads to precise treatment sequenced in the right way to achieve meaningful outcomes that last.

Currently, we provide virtual and in-person mental health services, including comprehensive evaluations, medication- management and therapy, across Pennsylvania and Virginia with plans to expand to new markets in 2025.

Position Summary

The Care Navigator (part time), serves as the experienced care specialist for Blackbird Health patients. As such, they are primarily responsible for engaging and supporting patients who have begun their care journey with a Blackbird Provider and support families in creating a shared understanding of the precision health care model that Blackbird Provides. Care Navigators are seen as a trusted partner to our patients and providers and as such navigate all established patient care and support a positive experience from the point of intake through to the engagement of treatment services

This is a part time remote position working 20 hours per week, Monday-Friday 4pm-8pm

How you’ll make an impact:

• Field inbound calls from patients ensuring their questions are answered in a timely manner, including directing calls or routing messages to appropriate team members
• Schedule and confirm various established patient appointments, including sending reminders and handling rescheduling and cancellation requests
• Schedule and confirm psychotherapy appointments to ensure therapist are scheduled to their full capacity expectations
• Navigate all established patient care and support a positive care experience from the point of intake through to the completion of treatment services by ensuring patients care questions are answered and they connect with their provider in a timely manner
• Adhere to confidentiality and data protection standards, including HIPAA regulations, to ensure patient privacy and secure handling of sensitive information.
• Attend team meetings to support organizational success and participate in ongoing training required by organization to ensure high quality services are delivered
• Independently problem solve and organize time to consistently achieve productivity and quality standards for role
• Use new technologies as directed by leadership (e.g., Luma communications platform, EHR, internal tracking systems)
• Virtual work model for hours of 4pm-8pm Monday through Friday with the option to add weekend hours

The basics you’ll need:

• Certified Medical Assistant or degree in Healthcare Administration or related field
• Minimum 2 years of experience working in a medical office or healthcare setting
• Experience working in an electronic health record or patient engagement platform required
• Experience working in mental health or psychotherapy office setting preferred
• Telephonic outreach experience
• Customer service experience
• Computer skills; Windows, Microsoft, Excel, Google docs, Google Meet
• Works efficiently, and is able to maintain the daily/monthly volume of work consistently

What makes you, you:

• Exceptional customer service skills.
• Outstanding communication skills and ability to collaborate effectively with patients and colleagues.
• Excellent time management, strong self-organization, confidence, and independence
• Passion for helping others
• Computer Skills – Must be PC literate with proficiency typing, navigating email, calendaring and word processing.
• Interpersonal/Communication Skills - Must be able to read, write and speak fluently and effectively in English.
• Quality and Efficiency of Work – Accurately completes assigned work within the timeline designated, while making efficient use of the organization’s resources.
• Genuine, empathetic, listening skills
• Professionalism – Upholds client confidentiality and maintains professional boundaries, demeanor, dress and interaction with clients, family members, visitors and co-workers. You strive to provide outstanding customer service and promote a positive reputation for the organization.
• Employee Partnership – Maintains collaborative peer relationships and demonstrates courtesy and respect of others. You act as a role model by displaying enthusiasm, positive problem solving and commitment to help both co-workers and the organization reach its goals.
• Ethical and Legal Compliance – Performs all duties to the highest ethical standard and complies with all organizational policies regarding ethical business practices and standards of patient care. You comply with all standards established by agencies accrediting the organization
• Excitement to work in a growing, mission driven organization
• Eagerness to work in an environment that values ongoing learning and growth

Join Us!

We envision a world where every young person is fully understood and receives support building the tools they need to thrive. Join our team, make an impact, a real difference for patients, parents and caregivers.

“We wouldn't have a son without Blackbird Health. He would have ended his life.”

“It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone.”

This a fully remote position

FOSTERING AN INCLUSIVE ENVIRONMENT:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type.